Deliveries & Returns

Delivery/pickup of goods

Dostava je besplatna na području Republike Hrvatske.
Delivery of goods is made by GLS Croatia d.o.o.

Upon readiness of the goods for delivery or downloading, Nicholas shoes webshop sends to the Buyer by e-mail a Notification of the readiness of the goods for delivery.

Delivery of the purchased product is made to the shipping address provided when ordering.
The delivery of the product to the Buyer is done only on weekdays.

Products can be purchased outside the borders of the Republic of Croatia.
Delivery of ordered goods for BiH, Serbia, and Montenegro is charged 180,00 kn (VAT included).  Delivery of ordered goods for all other EU countries is charged 80,00 kn (VAT included).
The delivery of goods is made by employees of HP-Hrvatska Pošta d.d. and GLS.

Delivery time for available goods in e-commerce is from 2 to 14 business days, except for products for which the Buyer has been informed about different delivery time.
The deadline for delivery begins after the receipt of the order receipt, or after the Buyer receives a receipt on receipt of his order.
Saturdays, Sundays, public holidays and non-working days are not counted towards the delivery time.
In the event that the Buyer refuses to receive the correct and undamaged goods ordered by him, Nicholas shoes Web Store has the right to deduct from the amount of the purchase price paid the number of direct shipping costs.


Complaints must be submitted via email:
The complaint filing by electronic mail should contain the heading ADVERTISING ON ORDER (order no.).
The products ordered are packaged in such a way that they are not damaged by the usual handling/shipping manipulation.

In case the shipment is damaged during transport, such damage is visible when picking up the shipment, in which case the Buyer is not obliged to take the shipment.

In case the defects are the result of improper delivery, storage or other improper operations of the buyer, the buyer is not responsible.

The exercise of the rights under the reported complaint is realized in accordance with the Law on Consumer Protection and the Law on Obligations.

Cancellation and Termination of Contract

The Buyer may cancel the order at any time up to the time of delivery of the product to the Buyer by sending an order cancellation statement by email to:
If the order is canceled before the products leave the Merchant's warehouse, the Buyer is entitled to claim a refund of the total amount paid for the Products and other selected services.

Upon cancellation of the order, the Buyer will receive an Order Cancellation Certificate by email.

The right to terminate a contract under Section IV, Article 72 of the Consumer Protection Act:

The buyer has the right not to state the reasons, unilaterally terminated the contract concluded outside the premises or concluded remotely within 14 days.

The period in question begins to run from the day on which the goods or the subject matter of the contract are handed over to the buyer or to a third party designated by the buyer who is not the carrier.

If by one order the buyer has ordered more pieces of goods to be delivered separately, or in the case of goods that are delivered in several pieces or more shipments, the period starts to run from the day when the buyer or a third party as designated by the buyer and is not  carrier, leased out last piece or last shipment of goods.

If the Seller or Nicholas shoes Web Store does not notify the Buyer of the Buyer's right to unilaterally terminate the contract, this right shall terminate within 12 months of the expiration of the termination period (the 12-month period shall begin to expire after the expiry of the 14-day period provided for regular termination in the event of  orderly information).  If, however, the notice of the right to unilateral termination is delivered within 12 months, the right to unilateral termination is terminated upon expiration of 14 days from the date of receipt by the Buyer.

The Buyer is obliged to inform the Merchant of its decision to terminate the Contract before the expiry of the deadline for unilateral termination of the contract, through the Form for unilateral termination of the contract, which can be  found here or by any other unambiguous statement expressing its will to terminate the contract, sent by e-mail to  Merchant: or by registered mail at Merchant Headquarters: Teslićka 21/1, 10040 Zagreb, Croatia.

A copy of the one-way termination form provided on the Merchant's Website may be completed and sent electronically by the Buyer.

The Merchant is obliged to immediately send to the Consumer the acknowledgment of receipt of the Declaration of termination by electronic mail, which the Buyer states in the Form or in the Statement of Termination.

The buyer is obliged to send the contract termination statement before the expiry of the contract termination period.

The buyer is obliged to return the goods without delay, not later than 14 days from the day when he informed the merchant of his decision to terminate the contract.
The buyer is obliged to bear the direct cost of returning the goods in the amount of HRK 30.00.
The Merchant agrees to return to the Buyer the full amount of the funds paid within fourteen (14) days upon receipt of the written notice of termination of the contract.
The Merchant is not obliged to make a refund of the goods paid before the goods delivered to the Buyer are returned, unless he has offered to pick up the goods returned by the Buyer, that is, after the consumer has provided him with proof that he has sent the goods back to the Merchant, if the Merchant had been informed thereof before  receipt of goods.

The Merchant agrees to make a refund by using the same means of payment used by the Buyer when making the payment unless the Buyer expressly agrees to another payment method and assuming that the Buyer is not obliged to pay any additional costs for such a refund.

In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the purchased product resulting from the handling of the purchased product, except for what was necessary to determine the nature, characteristics, and functionality of the goods.

Exclusion of the right to terminate the contract

The buyer is not entitled to termination in the cases prescribed by Article 79 of the Consumer Protection Act, and in particular if:
- the subject matter of a contract for goods or services the price of which depends on changes in the financial market that are outside the influence of the trader and which may occur during the term of the consumer's right to unilaterally terminate the contract;
- the object of the contract is goods which are made to the specification of the consumer or which are clearly adapted to the consumer.